Privacy Policy

1. Introduction

Sign Conductor (“we,” “us,” or “our”) is a sign shop management platform operated from St. John’s, Newfoundland, Canada. We are committed to protecting the privacy of the businesses and individuals who use our software.

This Privacy Policy describes what information we collect, how we use it, and the choices you have with respect to that information. By using Sign Conductor, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following categories:

Account and Contact Information

When you register for Sign Conductor, we collect your name, email address, company name, phone number, and billing address. This information is used to create and manage your account and to communicate with you about the service.

Job and Quote Data

Sign Conductor stores the business data you enter into the platform, including customer records, quotes, job details, line items, pricing, materials, change orders, and associated files such as design proofs and photos. This data belongs to you and is used solely to provide the service.

Time Tracking Data

If you use our time tracking features, we collect clock-in and clock-out timestamps, break records, and associated job and staff identifiers. This data is used to generate timesheets and payroll reports within your account.

Usage Data

We automatically collect certain technical information when you use Sign Conductor, including your IP address, browser type, pages visited, actions taken within the application, and timestamps. This data helps us diagnose issues, improve the product, and understand how the platform is used.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Sign Conductor platform
• Process payments and manage your subscription
• Send transactional emails such as quote notifications, invoice reminders, and proof approval requests
• Respond to support requests and troubleshoot issues
• Improve the platform through analysis of usage patterns
• Generate AI-powered suggestions (e.g., pricing assistance) based on your inputs
• Comply with legal obligations

We do not sell your personal information or your customers’ data to third parties. We do not use your business data to train external AI models.

4. Data Storage and Security

Sign Conductor is hosted on Vercel, a cloud platform with infrastructure located primarily in the United States. Your data is encrypted in transit using TLS and encrypted at rest using industry-standard encryption provided by our hosting and database providers.

Access to your organization’s data is strictly isolated from other tenants. We use session-based authentication with signed tokens and enforce role-based permissions so that only authorized users within your organization can access your data.

While we take reasonable technical and organizational measures to protect your information, no system is completely secure. If you believe your account has been compromised, please contact us immediately at info@signconductor.com.

5. Third-Party Services

Sign Conductor integrates with the following third-party services to deliver its functionality. Each service operates under its own privacy policy:

• Stripe — Used for payment processing and subscription billing. When you enter payment details, that information is transmitted directly to Stripe and never stored on our servers. Stripe’s privacy practices are governed by the Stripe Privacy Policy.
• Resend — Used to send transactional emails on your behalf, such as quote delivery, proof approvals, and account notifications. Email content may pass through Resend’s infrastructure to be delivered.
• Cloud Storage Integrations — Sign Conductor supports optional integrations with cloud storage providers (such as Dropbox) for file management. When you connect a storage provider, files you choose to sync are transmitted to and from that provider under their respective privacy policies.
• Anthropic — Certain AI-powered features (such as quote assistance and scheduling suggestions) use the Anthropic Claude API. Inputs sent to these features may be processed by Anthropic. We do not send personally identifying information beyond what is necessary for the specific AI feature. Per Anthropic’s commercial API terms, data sent via the API is not used for model training.

6. Data Retention

We retain your account data for as long as your subscription is active. If you delete your account, all associated data is permanently deleted from our systems immediately.

Some data may be retained longer where required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements. Aggregated, anonymized usage data that cannot be linked to any individual or organization may be retained indefinitely.

7. Your Rights

You have the following rights with respect to your data:

• Access — You may request a copy of the personal information we hold about you or your organization.
• Correction — You may update or correct inaccurate information directly within the application, or contact us for assistance.
• Deletion — You may request that we delete your account and associated data. Deletion requests will be processed within 30 days, subject to any legal retention requirements.
• Export — You may export your business data (jobs, quotes, customers, and time tracking records) from within the application at any time.

To exercise any of these rights, please contact us at info@signconductor.com.

8. Cookies

Sign Conductor uses a single session cookie to keep you logged in. This cookie is httpOnly and Secure, meaning it cannot be accessed by JavaScript and is only transmitted over encrypted connections. We do not use advertising cookies or third-party tracking cookies.

You can disable cookies in your browser settings, but doing so will prevent you from logging in to Sign Conductor.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify account owners by email and update the “Last updated” date at the top of this page. Your continued use of Sign Conductor after any changes take effect constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us: