Terms of Service

1. Agreement to Terms

By accessing or using Sign Conductor (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users of the Service, including account owners, administrators, staff members, and any other individuals who access the Service on behalf of an organization. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

2. Description of Service

Sign Conductor is a cloud-based sign shop management platform designed to help sign businesses manage their operations from end to end. The Service includes, but is not limited to:

• Job tracking and Kanban-style project management
• Quoting and estimate creation with AI-assisted pricing
• Scheduling and crew assignment tools
• Time tracking and payroll reporting
• Client portal with proof approval and digital signatures
• Inventory and materials management
• Staff and permissions management
• Financial reporting and job costing
• Integration with third-party services

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.

3. Account Registration and Security

To access the Service, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify us immediately at info@signconductor.com if you suspect any unauthorized access to or use of your account. To the extent permitted by law, Sign Conductor is not responsible for losses caused by your failure to keep account credentials confidential or to report suspected unauthorized access promptly.

Each subscription is for a single organization. You may not share your account credentials with individuals outside your organization or create accounts for unauthorized third parties.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any component of the Service, except to the extent permitted by applicable law
• Resell, sublicense, or otherwise provide access to the Service to third parties without our written consent
• Use automated scripts or bots to scrape or extract data from the Service

We may investigate suspected misuse and take proportionate action, including limiting, suspending, or terminating access, when we reasonably believe it is necessary to protect the Service, other users, or our legal obligations.

5. Intellectual Property

The Service, including all software, designs, text, graphics, interfaces, and underlying technology, is owned by Sign Conductor and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features without our prior written consent.

You retain all ownership rights in any content you upload, create, or store within the Service (“Customer Content”). By using the Service, you grant Sign Conductor a limited, non-exclusive, royalty-free license to process and store your Customer Content solely as necessary to provide, maintain, secure, support, and improve the Service for your organization, consistent with our Privacy Policy.

6. Payment Terms

After any free trial or promotional period, continued access to Sign Conductor requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, as selected at the time of purchase. All payments are processed securely through Stripe. By providing your payment information, you authorize us to charge your payment method for all applicable fees.

You may cancel at any time without cancellation fees. Prepaid subscription fees are generally not refundable for partial billing periods, except where required by applicable law, expressly stated in these Terms, or agreed by us in writing. If you downgrade or cancel your subscription, you will continue to have access to the Service until the end of your current billing period.

We may change pricing with at least 30 days' advance notice. Price changes apply no earlier than your next renewal after that notice, and you may cancel before renewal if you do not accept the new pricing.

If your payment fails, we will attempt to notify you and may suspend access to the Service until payment is received.

7. Data Ownership

You own your data. All Customer Content you submit to Sign Conductor — including your customers, jobs, quotes, files, and business records — remains your property. Sign Conductor does not claim any ownership rights over your data.

We will not sell, share, or disclose your Customer Content to third parties except as required to provide the Service, comply with legal obligations, or as expressly authorized by you. Please review our Privacy Policy for full details on how we handle your data.

Upon request following cancellation or account deactivation, we will provide a reasonable means for you to export your Customer Content for 30 days, unless the account was terminated for unlawful activity or security abuse. After that period, we may delete data from active systems subject to our Privacy Policy, backup cycles, and legal retention obligations.

8. Service Availability

We make reasonable efforts to keep Sign Conductor available and operational. However, we do not guarantee uninterrupted or error-free access to the Service. The Service may be temporarily unavailable due to scheduled maintenance, unplanned outages, third-party service failures, or circumstances beyond our control.

We will make commercially reasonable efforts to provide advance notice of planned maintenance windows and to restore service after interruptions. To the extent permitted by law, Sign Conductor is not liable for indirect or consequential losses arising from service interruptions or unavailability.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Sign Conductor and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising out of or in connection with your use of the Service.

In no event shall our total cumulative liability to you for any claims arising under these Terms exceed the amount you paid to Sign Conductor in the 12 months immediately preceding the event giving rise to the claim, or CAD $100 if you have not paid any fees.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Termination

You may cancel your subscription at any time through your account settings or by contacting us at info@signconductor.com. Cancellation will take effect at the end of your current billing period.

We may suspend or terminate your account if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that creates legal, security, or operational risk. Where practical, we will provide notice and a reasonable opportunity to cure before termination. We may act immediately for unlawful activity, security threats, or serious abuse.

Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) shall survive.

11. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

We encourage you to review these Terms periodically. The most current version will always be available at this URL.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in St. John's, Newfoundland and Labrador, Canada.

13. Contact Us

If you have any questions about these Terms, please contact us: